Refund Policy

**Last Updated: 30 September 2026**

## 1. INTRODUCTION

Welcome to AIDA (Agro Input Dealers Association).

This Refund and Cancellation Policy governs the terms and conditions for refunds and cancellations of payments made to AIDA through its website, online payment gateway or other authorized payment methods.

By making a payment to AIDA, you acknowledge that you have read and agreed to this policy.

AIDA strives to ensure transparency and fairness in handling refund and cancellation requests.

## 2. SCOPE OF THIS POLICY

This policy applies to payments made for the following services and activities offered by AIDA:

* Membership registration and renewal fees.

* Registration fees for conferences, seminars, workshops and other events.

* Participation fees for training programs and educational activities.

* Fees for other services or activities offered by AIDA.

* Any other payments collected through AIDA's authorized payment channels.

## 3. MEMBERSHIP FEES

1. Membership fees paid to AIDA are generally non-refundable once the membership application has been approved and activated.

2. If a membership application is rejected by AIDA, the applicant may be eligible for a full refund of the membership fee paid.

3. If a member submits a duplicate payment due to a technical error or otherwise, the excess amount will be refunded after verification.

4. Membership fees are non-transferable unless specifically approved by AIDA.

## 4. EVENT REGISTRATION AND CANCELLATION

1. Registration fees paid for AIDA-organized events, seminars, conferences, workshops or training programs are subject to the cancellation and refund conditions communicated for the respective event.

2. Participants who wish to cancel their registration must submit a written request to AIDA through its official communication channels.

3. Refund eligibility will depend on the cancellation terms specified for the particular event.

4. If an event is cancelled by AIDA, participants who have paid the registration fee will be eligible for a refund of the applicable amount.

5. If an event is rescheduled, registered participants may choose to attend the rescheduled event or request a refund, subject to the terms communicated by AIDA.

## 5. NON-REFUNDABLE PAYMENTS

Unless otherwise specified by AIDA or required by applicable law, the following payments are generally non-refundable:

* Membership fees after membership activation.

* Registration fees for events after the applicable cancellation deadline.

* Fees for services that have already been fully provided.

* Payments for which the participant has already received the applicable benefits or services.

However, exceptions may be considered at the discretion of AIDA or where required by applicable law.

## 6. DUPLICATE OR FAILED TRANSACTIONS

1. If a customer makes a duplicate payment for the same membership, event or service, AIDA will verify the transaction details.

2. If a duplicate payment is confirmed, the excess amount will be refunded to the original payment method.

3. If an amount is debited from the customer's bank account but the transaction is not successfully registered with AIDA, the customer may contact AIDA with the relevant transaction details.

4. AIDA will verify the payment status with its payment gateway or bank and initiate an appropriate refund if the payment was received but the service or registration was not provided.

## 7. REFUND PROCESS

Eligible refund requests will be processed as follows:

1. The customer must submit a refund request through AIDA's official contact channels.

2. The request should include the customer's name, registered mobile number, transaction ID, payment date, payment amount and reason for requesting the refund.

3. AIDA will review the request and verify the payment and eligibility for a refund.

4. Once approved, AIDA will initiate the refund through the original payment method or another legally permitted method.

5. Customers may be required to provide additional information or supporting documents to process their requests.

## 8. REFUND TIMELINE

1. AIDA will endeavour to review eligible refund requests within 7 working days of receiving all the required information.

2. Once approved, refunds will generally be initiated within 7–10 working days.

3. The time taken for the refunded amount to appear in the customer's account may depend on the bank, card issuer or payment service provider.

4. AIDA shall not be responsible for delays caused by banks or payment service providers, but will provide reasonable assistance in tracking eligible refunds.

## 9. PAYMENT GATEWAY CHARGES

Any payment gateway charges, transaction fees or other applicable charges associated with a payment or refund will be handled in accordance with applicable laws and the terms of the payment service provider.

Where applicable, any deductions from a refund will be communicated to the customer before the refund is processed.

## 10. HOW TO REQUEST A REFUND

Customers seeking a refund may contact AIDA through its official communication channels.

Please provide the following information when submitting a refund request:

* Full name

* Registered mobile number

* Email address, if applicable

* Transaction ID or payment reference number

* Date and amount of payment

* Reason for the refund request

AIDA may request additional information to verify the transaction and process the request.

## 11. EXCEPTIONS AND SPECIAL CIRCUMSTANCES

AIDA reserves the right to review refund requests on a case-by-case basis in exceptional circumstances, including medical emergencies, event cancellations, technical issues or other unforeseen situations.

Any such refund will be subject to the applicable terms and conditions and relevant laws.

## 12. CHANGES TO THIS POLICY

AIDA reserves the right to modify or update this Refund and Cancellation Policy from time to time.

Any changes will be published on the official AIDA website. Customers are encouraged to review this policy periodically.

The revised policy will become effective from the date of publication unless otherwise specified.

## 13. GRIEVANCE REDRESSAL AND CONTACT INFORMATION

For any questions, concerns or complaints regarding refunds and cancellations, customers may contact AIDA through its official communication channels.

**Organization:** Agro Input Dealers Association (AIDA)

**Website:** https://login.aidaindia.co.in/

**Grievance Redressal:** Please contact AIDA through the official contact details provided on its website.

AIDA will endeavour to address refund-related complaints promptly and fairly.

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**© 2026 Agro Input Dealers Association (AIDA). All rights reserved.**